Comments on: an open letter to BestBuy http://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/ O the places we're going! Tue, 07 Feb 2012 21:53:52 +0000 hourly 1 http://wordpress.org/?v=3.3 By: AllisonOhttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1934 AllisonO Tue, 05 Jan 2010 01:24:13 +0000 http://omyfamilyblog.com/?p=4998#comment-1934 Haha, a la Dooce and Maytag (or whoever that was?). Would be nice, that's for sure! I really should send them a letter of some sort. Kinda feels like gossiping about them if I don't say it to their face, you know? (PS: I miss you and OMW when are you going to meet Micah. Use your freakin miles and come visit us already. Dang.) Haha, a la Dooce and Maytag (or whoever that was?). Would be nice, that’s for sure! I really should send them a letter of some sort. Kinda feels like gossiping about them if I don’t say it to their face, you know?

(PS: I miss you and OMW when are you going to meet Micah. Use your freakin miles and come visit us already. Dang.)

]]> By: AllisonOhttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1932 AllisonO Tue, 05 Jan 2010 01:18:43 +0000 http://omyfamilyblog.com/?p=4998#comment-1932 Hi Shane, Thank you for the comment. I would have loved to use the in-store pickup option, but it was not available on this item. <em>"And finally yes the guy on the phone was wrong, but you are blaming an entire company cause of one bad employee."</em> As the first sentence of the letter reads, I have simply recounted a play by play of my experience with one of their stores. I made no assertions of who was at fault nor did I blame the company itself. I simply said this was my experience and I will not be back. As a consumer in a capitalist society it is my prerogative where I spend my dollar. I will choose to spend it where I have positive experiences. As far as 'blasting on people', I'm not sure where you found this in the content of this letter. I said no harsh words to any of the employees (in the letter or in real life), just waited patiently for apologies that never came. Having myself worked in customer service in food, retail, and telecom, I know that an apology is the absolute first thing you offer to a customer receiving bad news, whether it's your fault or not. That is your job. I must have apologized 50 times a day at my telecom position. This letter is quite literally nothing more than a recounting of an event. If you came away with the impression that I called BestBuy a bad company, it was only because of interpretation and not because I openly made that statement. Thanks again for your comment, I appreciate you letting me know your thoughts! -AllisonO Hi Shane,

Thank you for the comment. I would have loved to use the in-store pickup option, but it was not available on this item.

“And finally yes the guy on the phone was wrong, but you are blaming an entire company cause of one bad employee.”
As the first sentence of the letter reads, I have simply recounted a play by play of my experience with one of their stores. I made no assertions of who was at fault nor did I blame the company itself. I simply said this was my experience and I will not be back. As a consumer in a capitalist society it is my prerogative where I spend my dollar. I will choose to spend it where I have positive experiences.

As far as ‘blasting on people’, I’m not sure where you found this in the content of this letter. I said no harsh words to any of the employees (in the letter or in real life), just waited patiently for apologies that never came. Having myself worked in customer service in food, retail, and telecom, I know that an apology is the absolute first thing you offer to a customer receiving bad news, whether it’s your fault or not. That is your job. I must have apologized 50 times a day at my telecom position.

This letter is quite literally nothing more than a recounting of an event. If you came away with the impression that I called BestBuy a bad company, it was only because of interpretation and not because I openly made that statement.

Thanks again for your comment, I appreciate you letting me know your thoughts!

-AllisonO

]]> By: shanehttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1925 shane Mon, 04 Jan 2010 18:24:38 +0000 http://omyfamilyblog.com/?p=4998#comment-1925 Okay let's get some clarification here best buy also has an instore pick up option. This allows you to purchase the in stock item online then go pick it up. That way the item is not sold before you get there. Believe it or not other people may be wanting to buy the same thing as you. Furthermore from time to time there is an issue with inventory numbers. This could come from a receiving problem or a theft issue. And finally yes the guy on the phone was wrong, but you are blaming an entire company cause of one bad employee. There are going to be a few bad apples where ever you do business. And yes most customer service people are the worst ones, but these people usually have the lowest paid positions and have to get yelled at all day for other peoples mistakes, whether its the company or shoppers fault. Put yourself in the shoes of the person trying to help you, no matter if its retail, food, or any other industry, before you decide to blast on them. Thank you. Okay let’s get some clarification here best buy also has an instore pick up option. This allows you to purchase the in stock item online then go pick it up. That way the item is not sold before you get there. Believe it or not other people may be wanting to buy the same thing as you. Furthermore from time to time there is an issue with inventory numbers. This could come from a receiving problem or a theft issue. And finally yes the guy on the phone was wrong, but you are blaming an entire company cause of one bad employee. There are going to be a few bad apples where ever you do business. And yes most customer service people are the worst ones, but these people usually have the lowest paid positions and have to get yelled at all day for other peoples mistakes, whether its the company or shoppers fault. Put yourself in the shoes of the person trying to help you, no matter if its retail, food, or any other industry, before you decide to blast on them. Thank you.

]]> By: Cassiehttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1922 Cassie Mon, 04 Jan 2010 18:01:40 +0000 http://omyfamilyblog.com/?p=4998#comment-1922 Friend! I'm so sorry about your Best Buy experience. One of the ways that large (Best Buy clearly qualifies) corporations are utilizing social media is to respond to tweets, Facebook posts, blogs, etc. regarding their organization. It is common to have a customer service team devoted to scouring the internet looking for opportunities to respond to consumers. This way the conversation has already been initiated by the consumer, opening the door for dialogue. What a prime opportunity for them! I'm curious to know if Best Buy responded to you in any way. And if not, they've totally missed out. One, because they've lost electronics-loving Dan O. And two, because anyone would be lucky to converse with you! Friend! I’m so sorry about your Best Buy experience. One of the ways that large (Best Buy clearly qualifies) corporations are utilizing social media is to respond to tweets, Facebook posts, blogs, etc. regarding their organization. It is common to have a customer service team devoted to scouring the internet looking for opportunities to respond to consumers. This way the conversation has already been initiated by the consumer, opening the door for dialogue. What a prime opportunity for them! I’m curious to know if Best Buy responded to you in any way. And if not, they’ve totally missed out. One, because they’ve lost electronics-loving Dan O. And two, because anyone would be lucky to converse with you!

]]> By: AllisonOhttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1872 AllisonO Sun, 03 Jan 2010 22:25:31 +0000 http://omyfamilyblog.com/?p=4998#comment-1872 Yeesh. That doesn't sound like a fun work environment. I think I will send (a much more professional version of) this letter to them at some point, you're right, if only because they need to have honest feedback about the online system. Yeesh. That doesn’t sound like a fun work environment. I think I will send (a much more professional version of) this letter to them at some point, you’re right, if only because they need to have honest feedback about the online system.

]]> By: AllisonOhttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1871 AllisonO Sun, 03 Jan 2010 22:24:01 +0000 http://omyfamilyblog.com/?p=4998#comment-1871 AH! I love that you guys went to Starbucks and we drowned our sorrows in Caribou. Expensive, high-calorie coffee drinks can cover a multitude of sins, no? AH! I love that you guys went to Starbucks and we drowned our sorrows in Caribou. Expensive, high-calorie coffee drinks can cover a multitude of sins, no?

]]> By: Tanyahttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1857 Tanya Sat, 02 Jan 2010 21:59:02 +0000 http://omyfamilyblog.com/?p=4998#comment-1857 Oh also... You will most likely receive some sort of incentive ( most likely a gift-card ) to return to the store if you decide to write them a letter, you may also help others who are going through same thing. Plus if you never want to return to the store you could always do contests or games of sort on your site and give the gift-cards away as prizes. Oh also… You will most likely receive some sort of incentive ( most likely a gift-card ) to return to the store if you decide to write them a letter, you may also help others who are going through same thing. Plus if you never want to return to the store you could always do contests or games of sort on your site and give the gift-cards away as prizes.

]]> By: Tanyahttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1856 Tanya Sat, 02 Jan 2010 21:51:38 +0000 http://omyfamilyblog.com/?p=4998#comment-1856 Well..... Firstly I must commend you on your strength to contain your temperance, that is very admirable. Now I must admit something so awful I don't even want to admit it, but I was once an employee at best buy. I worked there for three years 2 of which I spent behind the customer service desk and the last of it was spent as a supervisor of the customer service desk. Luckily i had a beautiful baby girl and left my job to spend all of my time with her. I know many many bad stories of Best Buy, I experienced most of them first hand but I was on the other side. Best Buy is not very organized when it comes to stock check the phone rings all minutes of the day and there aren't nearly enough employees working at one time to check stock for all the employees who call, so they use a computer that only updates every 24 hours. I would recommend writing to the corporate office, not in a mean or nasty way but all feedback is helpful in better serving their customers. If they know where there are flaws then they can fix the problem so hopefully no one else has to go through the same ordeal. Im sorry you were the one who had to deal with the bad service, but try and remember that the people working in customer service get yelled at by 5 out of 7 customers they really are trying to do the best they can on the little they have. God bless Well….. Firstly I must commend you on your strength to contain your temperance, that is very admirable. Now I must admit something so awful I don’t even want to admit it, but I was once an employee at best buy. I worked there for three years 2 of which I spent behind the customer service desk and the last of it was spent as a supervisor of the customer service desk. Luckily i had a beautiful baby girl and left my job to spend all of my time with her. I know many many bad stories of Best Buy, I experienced most of them first hand but I was on the other side. Best Buy is not very organized when it comes to stock check the phone rings all minutes of the day and there aren’t nearly enough employees working at one time to check stock for all the employees who call, so they use a computer that only updates every 24 hours. I would recommend writing to the corporate office, not in a mean or nasty way but all feedback is helpful in better serving their customers. If they know where there are flaws then they can fix the problem so hopefully no one else has to go through the same ordeal. Im sorry you were the one who had to deal with the bad service, but try and remember that the people working in customer service get yelled at by 5 out of 7 customers they really are trying to do the best they can on the little they have.
God bless

]]> By: rebecca dhttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1855 rebecca d Sat, 02 Jan 2010 20:38:18 +0000 http://omyfamilyblog.com/?p=4998#comment-1855 We had a similar experience with the "on-line in stock liar", but not only were we sent home empty handed, but after the twirp who works there said "check back on Tuesday when we finish re-stocking" (it was Thursday...seriously, it takes 5 days to put something on a shelf.), but he then proceeded to flirt with our 14 year old daughter! We left the store with my husband muttering something about shotguns...thankfully starbucks in across the street and violence was averted by over-priced coffee. Happy New Year! We had a similar experience with the “on-line in stock liar”, but not only were we sent home empty handed, but after the twirp who works there said “check back on Tuesday when we finish re-stocking” (it was Thursday…seriously, it takes 5 days to put something on a shelf.), but he then proceeded to flirt with our 14 year old daughter! We left the store with my husband muttering something about shotguns…thankfully starbucks in across the street and violence was averted by over-priced coffee.
Happy New Year!

]]> By: Adventures In Babywearinghttp://omyfamilyblog.com/2009/12/an-open-letter-to-best-buy/comment-page-1/#comment-1851 Adventures In Babywearing Sat, 02 Jan 2010 16:53:44 +0000 http://omyfamilyblog.com/?p=4998#comment-1851 I've been there, where you are. I just about lost it on a Panera cashier the other night, I forgot to add earlier. SHE SAID THEY WERE OUT OF BREAD. (as I looked upon loaves behind her.) Just as the employees are stressed, overworked, underpaid, so are WE. The whole human race right now is on edge. I am praying for peace and a slow down and a pace we can all exist peacefully together in harmony. It can totally happen, right? :) Steph I’ve been there, where you are. I just about lost it on a Panera cashier the other night, I forgot to add earlier. SHE SAID THEY WERE OUT OF BREAD. (as I looked upon loaves behind her.)

Just as the employees are stressed, overworked, underpaid, so are WE. The whole human race right now is on edge. I am praying for peace and a slow down and a pace we can all exist peacefully together in harmony.

It can totally happen, right? :)

Steph

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